General Terms and Conditions (GTC)

1. Scope of Application
   These GTC apply to all services and offers provided by ACVEX. By engaging ACVEX, the Client accepts these terms. Any deviations are valid only if agreed in writing. These terms also apply to future engagements or contract extensions.
2. Documents Provided by Client
   We reserve ownership and copyright to all documents provided to the customer in connection with the order. These documents may only be made accessible to third parties with the express written consent of the Client and subject to clause 10.
3. Client Cooperation
   The client agrees to provide all necessary information and materials in a timely and complete manner. ACVEX may use anonymized insights from the engagement for future work, without disclosing client-specific information.
4. Acceptance
   Deliverables are considered accepted if no written objections are raised within five (5) working days of delivery.
5. Fees
   Unless otherwise agreed in writing, services are billed based on time and materials. Fees are exclusive of taxes. Out-of-pocket expenses and travel-related costs are invoiced separately. The client is responsible for any local taxes or withholding and must pay the full invoiced amount.
6. Travel, Boarding, and Lodging
   Travel time and necessary preparation or post-travel work are billed as working time.
   If ACVEX personnel face delays, waiting time, or interruptions beyond our control (e.g. local holidays, site inaccessibility), such time is also billable.
   Travel, accommodation, meals, and related costs (e.g. visas, insurance, transport, permits, vaccinations) are invoiced at actuals based on ACVEX’s travel standards.
7. Payment Terms
   Invoices are issued monthly and payable within 30 days, unless otherwise agreed. Payments must be made in full, without deductions (e.g. taxes, withholding, fees, bank charges), to ACVEX’s designated account in Singapore.
   Late payments incur 1.5% interest per month. ACVEX may request partial or full advance payments. Advance payments shall not bear interest.
   In case of client cancellation or breach, ACVEX may offset any advance payments against incurred losses or damages.
8. Delays
   ACVEX is only in default if fixed deadlines were agreed in writing and delays are solely due to ACVEX. Events beyond our control (e.g. illness, operational disruptions, force majeure) do not constitute default. Clients must allow a reasonable extension before claiming delay.
9. Limitation of Liability
   ACVEX is not liable for business outcomes resulting from its services. Liability is limited to willful misconduct or gross negligence, and capped at the fees (excluding expenses and taxes) paid for the specific engagement. Indirect or consequential damages are excluded.
10. Confidentiality
    Both parties agree to maintain strict confidentiality regarding non-public, business-related information, including after the engagement ends. Disclosures are allowed only with written consent or where required by law.
11. Data Protection
    ACVEX complies with applicable data protection laws. Personal data is processed only as needed for service delivery. The client is responsible for the lawful transfer of data.
12. Subcontracting
    ACVEX may delegate work to qualified subcontractors, provided confidentiality and quality are maintained.
13. Intellectual Property
    Unless otherwise agreed, all intellectual property created during the engagement remains with ACVEX. The client receives a non-exclusive, non-transferable right to use deliverables for internal purposes only.
14. Termination
    Either party may terminate the engagement with 14 days’ written notice. Services rendered up to termination will be invoiced. Prepayments for unrendered services will be refunded pro rata.
15. Governing Law and Jurisdiction
    These terms are governed by Singapore law. Disputes will be settled in the courts of Singapore.
16. Final Provisions
    If any clause is found invalid, the remaining provisions remain in effect. Invalid clauses shall be replaced by valid terms that best reflect the original intent.